Sean Gorall

123 Fake Street
Racine, Wisconsin 53403
414-555-1234
sngorall@uwm.edu

Professional Experience

U.S. Bank via NTT Data, Milwaukee, WI
Field Services Senior Technician Consultant: 2018 – Present
Responsible for performing various managed client services for over 6,000 end users in Milwaukee area corporate and retail branch sites. These services include Windows, IMAC, Break Fix, Desk Side Support, etc. in accordance with established SLAs with an emphasis on delivering a high level of customer service.

Education

Waukesha County Technical College - Pewaukee, WI
Associate Degree - IT Network Specialist

Professional Development

HP Commercial Desktops, Workstations and Notebooks Service Qualification (Release 5.0) – Hewlett Packard
•Completed 23 HP training courses / certifications
HP LaserJet Enterprise M500 Color MFP M575 Series Service and Support – Hewlett Packard
ITIL 4 Foundation – Percipio
HIPAA Privacy and Security – Skillsoft
Microaggressions in the Workplace – Completed in 2022
Unconscious Bias – Completed in 2022